Dear administration, many thanks to your hotel staff for warm reception! I've been living in your hotel for more than 1.5 months and there has always been positive attitude of administrators, maids and cafe staff. I ask you to grant bonuses for your staff for their honest fulfillment of obligations (cafe staff, Kremneva L.O., Olga Vladimirovna). I'm sure that quality of your service will be on the same level.
P.S. Please, consider installing of washing machine, it's not comfortable to wash by hands, especially during long-time accommodation.
Astrakhan. Best regards, Gorbatov Sergei Vladimirovich. 18.04.11